Provide customer service technical support to customers and representatives and repairs relative to systems in the factory or the field by performing the following duties:
Essential Duties and Responsibilities
- Perform repair work and preventative maintenance on systems and equipment in the factory and in the field.
- Provide customer service to customers via phone, fax, e-mail, and in person for start-up, trouble-shooting purposes, or training classes.
- Define warranty claims and provide customer with estimates on repairs (in-house) and pricing and availability of parts to fix problems in field.
- Assist with the return authorization of units and parts. Track system issues in field (warranty/defects) and report through RM log. Process damage claims for all freight damage to systems.
- Assist the Service Manager set-up, train and manage network of trained Customer Service Centers to provide nationwide coverage.
- Provide customer service training to sales representatives.
- Act as back-up to Customer Service Technician and/or Manager.
- Adhere to work instructions and SOP’s in accordance with ISO 9001.
Other duties may be assigned.
Education / Experience
- A 2 year technical degree and/or training
- Or equivalent combination of education and experience
- Experience with MS Excel, Word, Access, PowerPoint and Outlook is required
Mokon Employees
Employees must meet the following criteria to be eligible to apply for open positions:
- At least six (6) months of service with the company
- At least six (6) months in their current position
- No record of disciplinary action within the past six (6) months
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule
- Salary: $25 – $29 / hr
- Full-time · 40 hours per week
- Monday to Friday
Work Location: Buffalo, NY 14207: Reliably commute or planning to relocate before starting work (Required)