Technical Support

Backed by one of the most experienced customer service teams in the industry, Mokon offers full customer support so you have access to our expertise before, during and after the sale. Whatever your concerns may be, we can offer a technical solution.

Our Services

24/7 Support

Highly trained and experienced technicians are available to offer technical assistance whenever it's needed — 24 hours a day, seven days a week. Simply call Mokon at (716) 876-9951 and ask for our service department during normal business hours, after hours, follow the prompts for emergency service.

Repair and Refurbishing

We offer a full selection of repair and remanufacturing services at our facility. No matter what type of system you have, we can get you running again. To take advantage of our services, please request support online.

Start-Up and Training Assistance

We offer installation help, startup assistance and product line customer training upon request. Fill out our online form to learn more.

Customer Center

Looking for something specific? Visit our customer center to find:

  • Manuals
  • Quick Start Guides
  • Troubleshooting Guides
  • Warranty Information
  • And more
Visit Now

Need Technical Support?

Our expert technicians are ready to help you find the solution you're looking for.

Get Technical Support

Alert: Important Safety Bulletin - Immediate Action Required

Mokon was recently alerted to a potential hazard with the Eaton Bussmann series CUBEFuse - Indicating TCF. (Refer to Product Safety Bulletin from Eaton).

Manufactured Date Range: Units Manufactured before January 2018 (A52 date code and earlier) must be identified.

Action Required

Please review the Product Safety Bulletin, Appendix A and Appendix B for the Eaton-provided countermeasures.

Mokon regrets any inconvenience this issue may have caused, and is committed to providing our customers a safe and reliable quality assured product.