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Service Technician - Manufacturing

Provide mechanical and electrical service and repair support for systems located in our factory or installed at our customers location by performing the following duties.

Essential Duties and Responsibilities

  • Perform repair work and troubleshooting of heating and cooling process temperature control systems located in our factory or at our customer's facility. Approximately 25% travel.
  • Provide customer service to customers via phone, fax, e-mail, and in person for start-up, trouble-shooting purposes, or training classes.
  • Assist with the return authorization of units and parts and process claims for all freight damage to systems.
  • Assist the Service Manager to set-up, train and manage network of trained Customer Service Centers to provide nationwide coverage.
  • Provide customer service training to sales representatives.
  • Act as back-up to Customer Service Technician and/or Manager.

Other duties may be assigned.

Certificates, Licenses, Registration

  • HVAC Section 608 Technician Certification preferred but not required.
  • Valid drivers license.

Education and/or Experience

  • While Mokon provides extensive training, a 2-year technical degree, previous service training; or equivalent combination of education and experience as a service technician is acceptable.
  • HVAC: 1 year (Preferred)

Willingness to travel

  • 25% (Preferred)


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Benefit Conditions: Waiting period may apply

Hours: Full-time, 40 hours per week

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Date Posted: February 13, 2024
2150 Elmwood Avenue · Buffalo, NY 14207