Technical Support

  • Technical Support
  • Replacement Parts
  • Repair & Refurbishing

Customer Service You Can Count On

Backed by one of the most experienced customer service teams in the industry, Mokon offers full customer support so you can have access to our expertise before, during, and after the sale. To visit our Customer Center for technical information, controller help, spare parts lists, frequently asked questions, and more; click on the following link. Customer Center

Technical Support

Our staff of highly trained and experienced technicians is available to offer technical assistance whenever it is needed – 24 hours/7 days a week. All you need to do is call Mokon at (716) 876-9951 and ask for our Service Department at extension 3306 during normal business hours, or contact us. If it is after hours, follow the prompts from the automated attendant to reach our emergency service. A technician is available 24/7 to help talk you through whatever problem you may be experiencing.

Replacement Parts

Mokon is located in Buffalo, NY and stocks a comprehensive supply of replacement parts. Replacement parts for most systems are available for overnight delivery.

Repair and Refurbishing

Mokon offers a full selection of repair and remanufacturing services at its facility. No matter what type of system you have we can get you running again. To take advantage of Mokon's repair and remanufacturing services, please click on the following link Mokon RMA Request to open a MS Excel spreadsheet and completely fill out the areas highlighted, then either email to custserv@mokon.com or print and fax to (716) 874-8048. Our Customer Service department will review your return request and respond to you accordingly. Please do not send the equipment to Mokon prior to receiving a RMA tracking number and further instructions. Once received, please follow all the notes/instructions on the RMA form. Any questions, contact Customer Service at (716) 876-9951.

Quick Start Guides and Manuals

Click on one of the following links for a copy of our Quick Start Guide: Water; Oil (HTF); Oil (HTF HF-2); Chiller (Air-Cooled); Chiller (Water-Cooled) Need a manual for a recently manufactured Standard Mokon unit? Click on one of the following links: Water; Chiller; Oil (HTF 350); Oil (HTF 500 & 600); Oil (HTF HF-2) If you are looking for a manual for a Custom product or a unit built prior to August 2010, please click on and fill in the following Registration and Request Form.

Start-Up and Training Assistance

Installation and start-up assistance are available upon request. We also offer customer-training capabilities on all product lines. Please call for our rates.

Environmental Policy

Mokon is dedicated to protecting the environment. Our facilities and operations are controlled through a documented environmental management system, which earned us the ISO 14001 certification in 2003. For more information on Mokon's environmental policy, click on this link - Environmental Policy