Service & Support, Customer Service

Mokon 2150 Elmwood Ave, Buffalo, NY 14207-1910 USA. Phone 716.876.9951 Fax 716.874.8048

THERMAL FLUID SYSTEMS

»	Heating and cooling process temperature control from 5°F to 650°F (-15°C to 343°C)
»	Over 55 years of designing and manufacturing accurate, durable and efficient systems
»	Water and heat transfer systems, chillers, custom engineered designs, control panels, and much more

Technical Support

Mokon Customer Support Center


Technical Support		Replacement Parts		Repair & Refurbishing

Mokon announcing the following new refurbishment programs on our heat transfer fluid systems and water temperature control systems. Contact Mokon Customer Service for more information.

	HTF Refurbishment Program
	Water System Refurbishment Program

Customer Service You Can Count On

Backed by one of the most experienced customer service teams in the industry, Mokon offers full customer support so you can have access to our expertise before, during, and after the sale.

Technical Support

Our staff of highly trained and experienced technicians is available to offer technical assistance whenever it is needed – 24 hours/7 days a week. All you need to do is call Mokon at
(716) 876-9951 and ask for our Service Department at extension 3306 or email them at custserv@mokon.com during normal business hours. If it is after hours, follow the prompts from the automated attendant to reach our emergency service. A technician is available 24/7 to help talk you through whatever problem you may be experiencing.

Replacement Parts

Mokon is located in Buffalo, NY and stocks a comprehensive supply of replacement parts. Replacement parts for most systems are available for overnight delivery.

Repair and Refurbishing

Mokon offers a full selection of repair and remanufacturing services at its facility. No matter what type of system you have we can get you running again. Be assured your system will be fully tested and calibrated to “like new” condition.

Quick Start Guides and Manuals

Click on one of the following links for a copy of our Quick Start Guide: Water; Oil (HTF); Oil (HF2); Chiller (Air-cooled); Chiller (Water-cooled)
Need a manual for a recently manufactured Standard Mokon unit? Click on one of the following links: Water; Chiller; Oil (HTF350); Oil (HTF500 & 600) ; Oil (HF2)
If you are looking for a manual for a Custom product or a unit built prior to August 2010, please click on and fill in the following Registration and Request Form.

Start-Up and Training Assistance

Installation and start-up assistance are available upon request. We also offer customer-training capabilities on all product lines. Please call for our rates.

Environmental Policy

Mokon is dedicated to protecting the environment. Our facilities and operations are controlled through a documented environmental management system, which earned us the ISO 14001 certification in 2003. For more information on Mokon's environmental policy, click on this link - Enviromental Policy

Technical support when you need it!
JUST CALL (716) 876-9951